Shipping & Delivery
Order processing time:
|Stock Status (always displayed on the product page)||
Order processing time
(please note delivery time is additional)
| In stock items: (in stock in our warehouse)
||Up to 1 business day (orders received by 11am usually dispatched same day)|
| Items in stock with supplier (ordered in immediately once you have placed your order)
|| See stock status (usually 3-5 days)
|On order - we may be able to order this item in for you|| This item may be available but is not in stock in our warehouse. We will contact you once you place your order to confirm it can be ordered in and advise the timeframe.
Some important notes:
- If for any reason we are unable to supply an item, we will let you know as soon as possible so that you can choose from a refund, substitution or to wait for the item (where available).
Delivery timeframe (additional to order processing time):
| Your location
Standard shipping ($6.50 flat rate)
Australia Post Eparcel or Fastway Couriers
Express Shipping ($12 for the first book + $6 per additional book)
Australia Post Express Eparcel
Partner College Delivery ($4.50 flat rate)
Australia Post Eparcel or Fastway Couriers
only available to students at selected institutions
|Brisbane/SEQ||1-2 business days
||Next business day||1-2 business days|
|Other Australian Metropolitan areas||3-4 business days
||Next business day (within Express Post network - see http://auspost.com.au/parcels-mail/delivery-areas.html)||2-3 business days|
|Australian Regional/Rural areas||3-7 business days (up to 10 for remote NT and WA)||Faster than standard but not guaranteed next business day||n/a|
Important note: to keep you order as safe as possible, we require a signature on delivery for all orders. If possible, we recommend using a business address, or an address where someone will be home during the day.
If you are not home, the delivery person will leave a card - depending on the delivery method you can either take the card to your local post office to collect it or phone the number on the card to arrange redelivery at a suitable time. If you would like your parcel to be left in a safe place if you are not home, please contact us when you place your order to advise this (we cannot assume responsibility for parcels which you have authorised to be left without a signature).
At the time of dispatch you will receive an email containing a tracking number for your order. All products are carefully packed by hand to avoid damage in transit. Please note that actual delivery time may be slightly longer during peak seasons, like Christmas.
Estimated standard shipping times are provided below (in business days):
South East Queensland: 1 day
QLD - Regional: 2-3 days
NSW - Sydney/Newcastle/Wollongong/North Coast: 2 days
NSW - Regional: 2-4 days
VIC - Melbourne: 3 days
VIC - Regional: 3-4 days
Canberra: 3 days
SA - Adelaide: 4 days
SA - Regional: 4-5 days
TAS: 4-5 days
WA - Perth: 5 days
WA - Regional: 5-10 days
NT: 5-10 days
Shipping & Delivery to New Zealand
The shipping charge for most orders to New Zealand is $15. We will contact you after your order is placed to advise if shipping will be more than this (for some heavy books or multiple book orders shipping may cost more) - if so, you will have the option to pay the additional shipping charge or to receive a refund.
You can contact Wildfire Textbooks by email at firstname.lastname@example.org prior to making an order to confirm shipping costs and delivery times.
Shipping to New Zealand can take 3-10 business days (typically 4-5 business days to most major metropolitan areas).
Shipping & Delivery outside Australia/New Zealand
Our estimated international shipping charge (excluding to New Zealand) for most books is $30. We will contact you after your order is placed to advise if shipping will be more than this (for some heavy books or multiple book orders shipping may cost more) - if so, you will have the option to pay the additional shipping charge or to receive a refund. You can contact Wildfire Textbooks by email at email@example.com prior to making an order to confirm shipping costs and delivery times.
Our eBooks can be purchased from any country.
Do you ship to PO Box addresses?
For Australian customers who choose our Australia Post delivery options Wildfire Textbooks is able to ship to any Australian address.
For international customers please contact Wildfire Textbooks for further information.
It has been 24 hours since you shipped my Express Post parcel and I still haven’t received it yet. Where is it?
Please check the tracking number of your shipment. This was provided in the shipping confirmation email, and can be entered at http://www.auspost.com.au/track. If you cannot find your tracking number, please contact us.
If no-one is home at the time of delivery, they will usually be left at the local post office for you to collect. A delivery notification card is usually left in your letterbox, however if you can’t find this card and your tracking status indicates “Awaiting Collection from Post Office”, you can still go to your local post office with photo ID to collect the parcel.
Express Post delivery is “guaranteed overnight delivery to most capital cities and some metropolitan areas” – will delivery be overnight to my address?
Overnight delivery is guaranteed to: Sydney, Canberra, Melbourne, Adelaide, Hobart, Brisbane and most major cities/towns in NSW, VIC and QLD. You can view a full list of the postcodes which fall within the Express Post delivery network here.
Delivery to locations outside of these areas will still be fastest if you choose Express Post, however no specific delivery time is guaranteed.